Volunteering opportunities with the Citizens' Advice Bureau

The University has been contacted by Cheshire West and Chester CAB re some new volunteering opportunities now available in Northwich.

Any student who undertakes voluntary work is eligible to record their hours with the Student Skills Development office – based in Beswick 010/2 on the main campus.

 

Details of the role are given below:

Adviceline telephone assessors (based in Northwich – travel expenses claimable through CAB)

An Adviceline telephone assessor is a diverse role and you will not be expected to know it all! We provide all Adviceline telephone assessors with training, which will help you develop the skills you need to deliver an excellent level of service to clients.

As an Adviceline telephone assessor you would:

·  be the first point of access for Citizen Advice clients when they ring the Adviceline number

·  deal with a wide range of clients problems and issues

·  support members of the public of all ages and backgrounds

·  give information from the CAB electronic information system and other sources to the client

·  refer clients for more specialist advice where appropriate

·  keep records of all clients cases on the database

·  help prevent future problems by identifying issues that affect a lot of clients.

Specific qualifications or experience is not required to train for the role. You need to:

·  be good at listening

·  have a good telephone manner

·  have basic computing skills

·  be open minded and non-judgemental

·  enjoy helping people.

Once fully trained we will continue to support you throughout your time as an Adviceline telephone assessor.

For further information, please contact Dan Hampton on: Dan.Hampton@cwcab.org.uk / 01606 815 2777